Lightning Bolt Dial-up Support
Frequently Asked Questions

How does Lightning Bolt Dial-up service work?
Does Lightning Bolt's toll free number work everywhere in the United States
Does Lightning Bolt require me to install any software?
What fees are involved with Lightning Bolt Dial-up?
Can I use Lightning Bolt Dial-up service outside of the United States?
How does Lightning Bolt Dial-up Bill me?
I would like to cancel my Dial-up service

How does Lightning Bolt Dial-up service work?

We allow users to access our network via a local number

Does Lightning Bolt's service work everywhere in the United States and Canada?

Yes, we have over 9,500 local dial-up numbers.

Does Lightning Bolt require me to install any software?

No, we use the standard protocol for Dial-up access, known as DUN (Dial Up Networking). Every OS (Operating System) includes DUN software, so all you need to do is enter your username, password, and our toll free number into DUN software already installed on your computer, and you will be all set.

What fees are involved with Lightning Bolt Dial-up?

We offer 2 levels of service.

• Free 10 hour/month account - Given to each DSL user, there is no charge for this type of account.
• Unlimited Dial-up account - This allows a user unlimited access to our network. There is a $14.95/month fee for this type of account. There are no hidden fees or taxes.

Can I use Lightning Bolt Dial-up service outside of the United States and Canada?

No, our service only works within the United States (all 50 states) and Canada

How does Lightning Bolt Dial-up Bill me?

We offer a number of invoicing, and payment options.

• Invoices:
  • Paper, sent via US Mail
  • Online, accessible via an online web portal
• Forms of accepted payments
  • Check
  • Money Order
  • Credit card over the phone
  • Credit card via our online portal*
  • Auto-draft from your savings or checking account*
  • PayPal

*Online billing required for these options

I would like to cancel/disconnect my dial-up service

Simply send our support department an email with your name, account number, the date you would like service disconnected, and a brief description on why you would like service disconnected. We will respond to your request, and verify all the information you provided.